The CQC inspection took place 31 May & 5 June 2018. The first day of the inspection was unannounced.
The care home in Grimsby, Lincolnshire has been rated as outstanding in three out of five categories following the inspection by the Care Quality Commission (CQC).
The CQC awarded the care home outstanding in the following categories; caring, responsive and well-led, and good for being safe and effective.
The Anchorage care home provides accommodation for people over the age of 65 with dementia and physical disabilities.
The staff were outstandingly caring. Residents, their relatives and visiting professionals told CQC inspectors that staff were consistently caring and compassionate. They respected people's rights, privacy, dignity, diversity and independence.
The CQC highlighted that staff found imaginative ways of supporting people to meet their needs through effective care plans and support overwhelmingly reflected people's preferences and cultural needs. People were supported to experience an extensive range of activities, pastimes and occupation. Complaints were positively responded to so that outcomes for people were satisfactory. People's end of life care was extremely responsive to their individual wishes.
Management style was empowering, positive and passionate and staff were well supported by the organisation's senior management, who facilitated the completion of an annual check on their governance abilities. Results of this were relayed to staff who understood the requirements of the action plan put in place afterwards. For example, they had been made aware of and contributed to the improvements in practice for infection control and prevention, the development of care plans and a survey on physical disability equipment, in the last year.