Baily House in Mansfield, Nottinghamshire, a residential home for older adults with personal care needs was rated outstanding for being responsive and well-led following an inspection by the Care Quality Commission (CQC), 23 July 2019.
It achieved the score of good for the safe, effective and caring categories.
The CQC report highlighted that the provider had several initiatives to encourage people to be a part of the community and to invite the community into the service.
At the time of the CQC inspection a cuddle and cake group had been set up where mothers and babies visited Baily House each week.
A parent said, "The staff make us feel like we are family. I've told a lot of friends and family about these sessions as it's the best feeling seeing the residents faces light up when they see the babies and children."
A relative said, "The activities are just amazing, there is always something going on, it's always buzzing."
The home had a community choir and one volunteer told inspectors, "The chaplain, leads the sessions with enthusiasm and sensitivity and is particularly good at engaging those with memory deficit by using visual cues and aids.
The service had developed exceptional links in the local area that benefited people using the service and community members. A 'Dementia Café' had also been established in the home.
The manager of the mother and toddler groups told the CQC, "The children and their grownups are beginning to form lovely friendships with the residents over the past months which is so lovely to see and be a part of."