Introduction and Service Overview
Belle Vue House, managed by Malhotra Care Homes (Sunderland) Limited, is a residential care home located at 1-3 Mowbray Close, Sunderland, Tyne And Wear. The home provides personal care to 27 people aged 65 and over. It is known for its highly personalized care and exceptional staff, offering a supportive and inclusive environment for its residents.
In the Care Quality Commission (CQC) review, Belle Vue House has been rated 'Outstanding' overall, particularly excelling in responsiveness, caring, and leadership. The safety and effectiveness of the service are rated as 'Good', reflecting a well-rounded and high-quality care environment.
Care Quality and Resident Experience
The care at Belle Vue House is person-centered, with staff noted for their kindness and considerate approach. The registered manager and team are committed to providing high-quality care, earning high regard from both relatives and professionals. Residents receive care that exceeds expectations, emphasizing compassion and attentiveness.
Environment and Activities
Belle Vue House ensures a stimulating and engaging environment for residents. The home offers a varied program of meaningful activities, including regular opportunities to engage with the local community. Residents also benefit from exceptionally compassionate end-of-life care, ensuring dignity and comfort in their final days.
Safety and Health Management
The home prioritizes safety, with effective systems to safeguard residents from abuse and avoidable harm. Staffing levels are sufficient to meet individual needs, and new staff are recruited safely. Medication management is handled competently, ensuring residents receive their medicines safely.
Leadership and Community Links
The registered manager demonstrates strong and effective leadership, focusing on developing the service for the benefit of residents. The home maintains excellent joint working relationships and inclusivity, with robust quality assurance measures in place. This approach enhances the quality of care and continually drives improvement.
Belle Vue House stands out as a premier care home, providing exceptional personalized care and a strong sense of community. Its commitment to exceeding expectations in resident care, proactive safety measures, and inspirational leadership make it a standout choice for individuals seeking a caring and inclusive living environment. The home's outstanding CQC ratings are a testament to its dedication to excellence in residential care.
Comment from Fulcrum Care Senior Consultant
"Belle Vue House is a shining example of exceptional care and community integration. The 'Outstanding' rating by the Care Quality Commission reflects their dedication to excellence. Fulcrum Care is proud to acknowledge Belle Vue House for its outstanding standards and is ready to assist other care homes in achieving similar success.
To explore how Fulcrum Care can contribute to your care home's excellence, visit our website: [https://fulcrumcareconsulting.com/](https://fulcrumcareconsulting.com/)."