Belle Vue House in Sunderland, Tyne And Wear, was rated outstanding for being caring, responsive, and well-led following an inspection by the Care Quality Commission (CQC), on 11 & 18 February 2020.
The safe and effective elements of the report scored Good.
Belle Vue House is a residential care home providing personal care to people aged 65 and over.
Staff were highly motivated and committed to ensure people received the best possible care. They were especially caring and showed great empathy towards people. People commented, "I'm very happy here, for the rest of my life I hope because the carers look after me very well."
Staff were highly responsive and regularly exceeded expectations to ensure people's outcomes and goals were met. Alison Oliver, the registered manager implemented restaurant evenings as a creative way of enabling people and families to have quality time together. This was a massive success and made a big difference to people and their families. One person commented, "It was a lovely, very special brilliant evening. Staff are so kind to do this for us."
The home had close links with Sunderland College and offered regular work experience placements to health and social care students. The home received very positive feedback about the 'impressive' opportunities available to students and that students requested to work at Belle Vue House.
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