Bethany in Basingstoke, Hampshire, a residential home for older adults with personal care needs was rated outstanding for being caring and well-led following an inspection by the Care Quality Commission (CQC), 28 & 30 May 2019.
It achieved the score of good for the safe, effective and responsive categories.
The CQC report highlighted that the home identified as a "Christian home" and "reflected Christian values" of love, kindness and being non-judgmental.
All were welcome if they respected the ethos of the home, values and where their needs and preferences could be met by the home, regardless of their religious beliefs. The home placed a strong emphasis on supporting people's religious beliefs through activities, spiritual support and through the values and manner of staff.
The success of the service in meeting people's spiritual needs was reflected by people and their relatives. One person's relative commented, "To find a context where there is excellent care, and which supports the faith of people is invaluable. The fact that they are so comfortable with the values and way things are done at Bethany is of worth beyond words."
People living at Bethany were empowered to maintain their independence and live their lives as they wished to. One person living in the home had been supported to set up a book group, which they then ran regularly in the home.
There was a culture and approach in the home where no idea or wish was impossible. One person had expressed their wish to go to the beach. The service sought support from their staff training company and a staff team took a group to Bournemouth where they had had fish and chips and paddled in the sea.