Boulters Lock Residential Home in Maidenhead, Berkshire, was rated outstanding for being caring, and well-led following an inspection by the Care Quality Commission (CQC), on 9 January 2020.
The safe, effective and responsive categories received a score of Good.
Boulters Lock is a residential care home providing personal care to people aged 65 and over.
Boulters Lock clearly demonstrated how it delivered aspects of care over and above the expected standards. CQC inspectors found that people were at the heart of the service and the registered manager and staff were fully committed to providing high-quality person-centred care. Staff were clearly committed and compassionate, striving to provide excellent care always. People were treated with exceptional kindness, dignity and respect and received their care and support from a highly motivated and dedicated staff team. A relative commented, 'The staff were always so kind and caring, making Boulters feel homely and friendly.”
The provider, Hartford Care is a family-owned business which was rated by carehome.co.uk in the national top 20 midsize care homes in 2019. The provider's values were 'Respect for our residents' privacy, dignity and individuality is at the heart of everything we do' and 'Care, Comfort and Companionship' and the CQC noted that this was evident during the inspection. The provider had created a bespoke leadership development programme to promote these values.