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Broadlands: A Haven of Compassionate Care and Community Engagement

Broadlands, managed by Greensleeves Homes Trust, is a residential care home located at Borrow Road, Oulton Broad, Lowestoft, Suffolk. It provides personal care for up to 52 people, primarily serving older adults with physical disabilities, dementia, or long-term conditions. At the time of the latest inspection, the home was caring for 51 residents. Broadlands is recognized for its exceptional high-quality care, with a strong emphasis on respecting individual needs and enriching the daily lives of residents.

The Care Quality Commission (CQC) has bestowed Broadlands with an overall 'Outstanding' rating, particularly excelling in caring, responsiveness, and leadership, and receiving 'Good' ratings in safety and effectiveness. This rating reflects the home's commitment to providing high-quality, tailored care that is responsive to the needs of its residents.

Broadlands stands out for its exceptionally high-quality care. Residents consistently receive exceptional care that meets and exceeds their individual needs and expectations. Feedback from residents, relatives, visitors, and professionals is overwhelmingly positive, praising the extremely compassionate and caring approach of the staff. The residents are treated with dignity and respect, truly valuing them as individuals.

The home is an active presence within the local community, with strong community links established. Different community groups regularly visit, and residents have access to the local area, contributing to their sense of belonging and community engagement. The home is clean and well-maintained, ensuring a comfortable living environment for residents.

Broadlands maintains a high standard of safety and health management. Staff are knowledgeable about people's risks and how to care for them safely. They understand how to protect and safeguard residents, demonstrating a positive attitude towards reporting concerns. Medicines are managed safely, and there is an effective system in place for infection prevention and control.

Under the leadership of the registered manager, Broadlands has consistently developed and improved through its robust quality assurance systems. The home fosters a visibly person-centered culture, reinforced by the provider's principles, values, and expectations of staff. This has resulted in a service characterized by outstanding care.

Comment from Fulcrum Care Senior Consultant

"Broadlands exemplifies the highest standards in person-centered care and community integration. The 'Outstanding' CQC rating is a testament to the home's dedication to excellence. Fulcrum Care stands ready to support care homes like Broadlands in sustaining these high standards and achieving continuous improvement."

Broadlands is an exceptional care facility, where the focus is on providing compassionate, high-quality care that enriches the lives of its residents. The home's strong community links, outstanding care, and a person-centered approach make it an excellent choice for older adults seeking a supportive and engaging living environment.

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