Cascade (Charlton House) Ltd in Norwich, Norfolk, a residential home providing personal and nursing care to younger adults with learning disabilities and mental health needs was rated outstanding for being responsive and well-led following an inspection by the Care Quality Commission (CQC), 17 & 21 October 2019.
It achieved the score of good for the safe effective and caring categories.
The CQC report highlighted that residents were supported exceptionally well with positive behavioural support plans to help them manage anxieties and behaviours that other people may find challenging.
One relative told CQC inspectors a few days before their relative moved to the service they completed a behavioural support plan with their own notes to help staff understand. They said by the time they visited the person on their first day living in the home staff were "Quoting the plan back at me," that demonstrated staff clearly understood their relative's needs.
The service had a positive ethos with people using the service at the heart. The statement of purpose says the service, "Will respond to individual needs of the resident, aiming to develop their independent living and social skills, aiming to instill confidence and enable them to participate in a meaningful life."
People had been supported as a direct result of the ethos of the home to progress towards independence. Two people had successfully moved on to independence from the service and others had made big changes to become much more independent. One person was hoping that eventually they would be able to move on to independent living.