Updated: Nov 19, 2019
The Castleford House Nursing Home in Tutshill, Gloucestershire has been rated as outstanding, following aninspection by the Care Quality Commission, 10 April 2019.
The care home that cares for over 65s with mental health conditions, physical disabilities and dementia was awarded outstanding for being responsive and well-led and good for the safe, effective and caring aspects of the report.
CQC inspectors identified that staff had an excellent understanding of people's social and cultural diversity. They understood how these, along with people's values, beliefs and their illnesses may influence their behaviour and decision making.
Therefore, personalised care planning was in place for a person who often refused their planned care.
A member of staff explained how staff worked in collaboration with this highly complex person to meet their needs. The staff member said, "It's not about what we want, it's about what the person wants." This person was being successfully supported at Castleford House where other care settings had unfortunately not been able to do this.
Inspectors also found that an open and inclusive culture existed. Managers were fully aware of the staff culture and they recognised that attitudes and behaviours could also alter. They explored these changes and used changing dynamics within the team for learning purposes and reflection.
One member of staff said, "Part of Benjamin Thomas Stuart Miller’s [registered manager] expectation is that staff have respect for eachother and that people are part of the home's community."
The registered manager said, "It's all about the right culture, its family orientated. I want people to know this is a place of safety and for staff to enjoy coming to work."
This open and collaborative way of working was fully evidenced through the comments from people and their relatives, who told the CQC they felt safe and fully part of the Castleford House community.