The Manor Cottage in Bristol, Gloucestershire was rated outstanding for being caring and well-led following an inspection by the Care Quality Commission (CQC), on 22 January 2020.
The responsive, safe and effective categories received a score of Good.
The Manor Cottage is a care home that provides personal care for up to 27 older people.
The service was exceptionally caring and put people at the heart of everything they did. One relative recently wrote, "I would like to say a massive thank you, you have shown so much care, compassion, dignity and love. A truly wonderful place with wonderful caring people".
During the inspection the CQC inspectors were introduced to people throughout the visit. They felt welcomed and commented that people were relaxed, comfortable and confident in their home.
Staff had a very good awareness of individuals' needs and treated people in a warm and respectful manner.
The service was very well led. The provider said, "The manager constantly goes above and beyond to find things to help our residents to live their best life and we are delighted as a provider to help her to do that. I love Manor Cottage because out of all our homes, it has the most family feel. She has enhanced this hugely with her ability to make the residents the lead in every decision and every improvement. She talks to the residents and she has taught her team by example as well as through training, to genuinely listen to each of them."