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Church View Care Home, Shrewsbury

Church View gets awarded outstanding in three key areas, by the Care Quality Commission (CQC).

Outstanding ratings were given in the caring, responsive and well-led aspects of the report and the safe and effective aspects were rated good.

The routine inspection took place on 14 March 2019, at the home in Shrewsbury, Shropshire that is owned by F.B.C. Condover College Limited.

People living at Church View have multiple and complex physical and learning disabilities.

When the CQC inspectors arrived at Church View a person living at the care home let them in and got inspectors to sign it. They noted that staff allowed people to take control as it was their home.

There was a happy, engaging and lively atmosphere in the home. Music was playing and people enjoyed being with each other. Residents were relaxed in the company of staff and there were lots of smiling and laughter. This showed how good communication had supported the development of important relationships between people who used the service and staff.

Staff recognised some regular processes caused some people to become anxious. The unexpected element of activating the fire alarm contributed greatly to one resident's anxiety. Staff worked with the person and by enabling them to complete the weekly fire alarm tests, the person had now taken control of the situation and saw it as a positive experience.

Without exception, relatives told inspectors thatChurch View helped family members achieve their goals and ambitions, giving them a true sense of personal value and celebration. A relative said with staff support and dedication, their family member had recently learnt Makaton which had opened new and positive experiences. As a result, their relative had grown in confidence and was integral in making the service better.

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