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Cleeve Lodge Care Home, Downend

Cleeve Lodge Care Home in Downend, Bristol, a residential home for people over 65 was rated outstanding for being caring, responsive and well-led following an inspection by the Care Quality Commission (CQC), 28 & 29 March 2018.

It achieved the score of good for the safe and effective categories.

The CQC report highlighted that since their last inspection in 2016, Cleeve Lodge had considered how they could sustain and develop to further enhance their passion to provide an exceptional caring service. The whole team approach was the driving force in delivering a truly person centred service. One professional wrote in a recent survey, "I believe the whole caring ethos is client centred to a very high standard. A friendly, caring and responsive attitude pervades the whole atmosphere at Cleeve. They provide a fully inclusive four-star provision with a client comes first philosophy."

Maintaining independence was also integral to respecting choice and maintaining dignity. People's requests reflected this and included, "I am an independent lady, it's important to me. I wake at 5.45 am, this is a natural waking time for me and stems from when I used to work. Every morning I like to wash, dress and shave on my own. I then like to go and say good morning to all the staff on duty and any residents who are up" and "It's important for me to go out unaccompanied, I prefer to do my own thing. I like to make regular visits to Bristol Cathedral, attend a day centre, go shopping and eating out. I also enjoy mowing the lawn at Cleeve Lodge."

Systems in place contributed to the smooth and effective operation of the service while retaining its personalisation. The service had a dedicated and competent business manager who played an essential role in coordinating this.

It was evident that the achievements were not down to one individual but had been achieved collectively with the involvement of the whole team. Staff were extremely satisfied working at the home, they were loyal and fully committed and this was reflected in their attitudes and integrity during the inspection.

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