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Coldwells House: A Harmony of Compassion and Innovation in Elderly Care


Introduction and Service Overview

Coldwells House, a residential care home located in Hereford, provides comprehensive care for up to 41 individuals, including those with dementia, mental health support needs, or physical disabilities. At the time of the inspection, it was home to 38 residents. Managed under robust protocols, the facility offers both nursing and personal care, ensuring a balanced blend of physical support and emotional well-being.

CQC Ratings

The Care Quality Commission (CQC) has rated Coldwells House as 'Outstanding' in three areas: responsiveness, caring, and leadership, and 'Good' in safety and effectiveness. This demonstrates the home’s excellence in meeting the needs of its residents while maintaining a high standard of leadership and management.

Care Quality and Resident Experience

The quality of care at Coldwells House is reflected in the enriched lives of its residents. Staff's deep understanding of individual preferences and values enhances the residents' physical and mental well-being. This approach is particularly notable in the planning and delivery of end-of-life care, where relatives have lauded the staff's dedication and sensitivity. The establishment of trusting and caring bonds between staff and residents is a cornerstone of the care provided, ensuring that each individual's dignity, privacy, and independence are maintained.

Environment and Activities

Coldwells House offers an environment that is both nurturing and stimulating. The home's design and decoration are tailored to meet the needs of residents, including those with dementia. This includes wide corridors and restful areas, promoting ease of movement and relaxation. A variety of activities, from choirs and gentle exercise to religious practices, ensures that residents have ample opportunities for engagement and social interaction, tailored to their individual interests and needs.

Safety and Health Management

Safety and health are given top priority, with comprehensive safeguarding procedures and well-trained staff in abuse prevention. The home’s effective medicine management and infection control measures, along with regular safety checks of the premises, contribute to a secure and healthy living environment. The involvement of residents and their families in safety decisions further exemplifies the home’s commitment to personalized care.

Leadership and Community Links

The leadership at Coldwells House, characterized by a focus on quality and improvement, significantly enhances the care experience. The management team, including a registered manager, fosters a culture of exceptional care. Community engagement and participation in local initiatives, particularly in dementia awareness, reflect the home’s commitment to broader community support.


Coldwells House is a prime example of exceptional elderly care, combining innovative practices with compassionate care. Its dedication to individualized care, coupled with strong leadership and community involvement, makes it an ideal choice for those seeking a nurturing and progressive care environment.

Structured Review:

"A wonderful home from home at Coldwells House. The staff work very hard and make time to get a smile or a wave as they pass a resident's room. Time to feed a resident who doesn't want to eat or drink, talk to them and try again and again, and later try again. Residents are treated like family, with love and care." - E K, Friend of Resident.

Comment from Fulcrum Care Senior Consultant:

"Coldwells House stands out for its blend of compassion and innovation in elderly care. Their outstanding CQC ratings in responsiveness, caring, and leadership reflect a deep commitment to providing top-tier care. At Fulcrum Care, we recognize and support the efforts of such exceptional care homes, aiming to work alongside them to sustain and enhance this level of care excellence."

To explore how Fulcrum Care can assist your care home on the path to excellence, visit our website: [https://fulcrumcareconsulting.com/](https://fulcrumcareconsulting.com/).


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