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Coombe House, Reading

The Coombe House in Reading, Berkshire has been rated as outstanding, following inspections by the Care Quality Commission.

The Coombe House is a care home registered to provide a service for up to 24 people who require assistance with personal care.

The inspection took place on 15 January 2019.

It was awarded outstanding for being responsive and well-led and good for the safe, effective and caring aspects of the report.

The CQC report highlighted that Coombe House was exceptionally responsive and strove to meet people's needs, wishes and lifestyle choices. It was flexible and readily adapted to meet people's changing, diverse and complex needs. It was extraordinarily person centred and people were seen and responded to as individuals. Activity programmes were creative and designed to meet people's preferences and choices. Menus were created to offer diverse foods that were healthy. Care planning was individualised and regularly reviewed ensuring people's needs were met continuously.

The registered manager was extremely experienced, respected and highly thought of by staff, families and other professionals. She and the management team ensured the service was exceptionally well-led. They were committed to ensuring that they offered residents the very best care possible and that people were as involved as possible in running the service. The quality of care the service provided was constantly assessed, reviewed and improved by the provider and registered manager.

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