Cunningham House in Northampton, a nursing home for adults with physical disabilities and sensory impairments, was rated outstanding for being responsive and well-led following an inspection by the Care Quality Commission (CQC).
It achieved the score of good for the safe, effective and caring categories.
The inspection took place on the 3 and 4 May 2018.
At the last inspection, on 2 & 3 March 2016, the service was rated Good.
The CQC report highlighted that staff at the service looked beyond structured therapy to provide support took genuine account of people's wishes and needs. When one resident came to Cunningham House staff were told that it was unlikely, they would make any more progress in their rehabilitation. The person accepted minimal interaction from others and did not comply with therapy engagement; they had historically refused to join in any therapy sessions. Staff removed structured therapy and thought creatively about the things the resident enjoyed and how an emphasis on these would spark their interest in taking part in activities and sessions that would further their rehabilitation. The person now helped set up the sessions, was engaged and alert throughout and was a ready contributor to the group. Staff had supported the person to walk again and the person had recently asked staff to support them to go swimming. The willingness of staff to look beyond structured methods and work in a truly person centred way had resulted in the person making progress that had not been possible when they had been supported by other services.
The service continued to have a positive ethos and drive to provide high quality, person centred care to people living with an acquired brain injury or neurological condition. Staff at all levels had a strong belief that they were providing the best possible care for people and were confident and empowered in their roles because of the strong leadership and management across the organisation.
One member of staff said, "I love my job and feel very privileged to witness the progress people make, for example, to see a person walk for the first time since their brain injury." Another member of staff told us, "I feel that I am trusted to do my job to the best of my ability." All the staff that CQC inspectors talked with spoke positively about the management and the provider, and were proud to be part of the organisation.