Danecroft in Wilstead, Bedfordshire, a residential care home providing personal care to people with various conditions including dementia was rated outstanding for being effective, caring, responsive and well-led following an inspection by the Care Quality Commission (CQC).
It gained the score of Good for being safe.
The inspection took place on the 2 & 4 September 2019.
There were well planned and effective processes to ensure people were safe. People were protected from harm by staff who were trained to identify and report concerns. People were safe because potential risks to their health and well being had been managed extremely well. There were enough staff to support people safely. People were supported well to take their medicines. Lessons were learnt from incidents to prevent recurrence. Staff followed effective processes to prevent the spread of infections.
The CQC report highlighted that everyone that they spoke to said the staff were very caring and passionate about creating a homely, inclusive and happy atmosphere for people living at the service.
Staff said there was a 'family atmosphere' which promoted mutual compassion and care. Staff had respectful, caring and friendly relationships with people they supported. Staff always upheld people's dignity and privacy, and they promoted their independence.
There was a positive, open and inclusive culture within the service. Staff roles and responsibilities were clear, and staff were supported and encouraged to use creative and individualised methods to support people to achieve their personal goals.
The provider's values were reflected in the way staff interacted with everyone and how they supported people.
