Dawson Lodge in Southampton, Hampshire gets awarded outstanding in three key areas, by the Care Quality Commission (CQC).
Outstanding ratings were given in the caring, responsive and well-led aspects of the report and the safe and effective aspects were rated good.
The routine inspection took place on 29 & 30 August 2018.
Dawson Lodge provides accommodation and personal care for up to 43 older people, some of whom are living with dementia.
All staff shared responsibility for providing a wide range of fun and meaningful activities which met people's preferences and responded spontaneously to 'golden moments' when people showed an interest in something. Residents were empowered and encouraged to share their ideas and contribute to the running of the home.
Staff had completed an end of life care programme at a local college to develop skills and knowledge which supported them to deliver sensitive and compassionate palliative care. Relatives appreciated the practical and emotional support they received when their loved ones were nearing the end of their lives.
The CQC report also highlighted that staff spoke very highly of the registered manager. They felt extremely well supported, listened to and valued by the management team. There were several initiatives to help develop team working and to reward staff and recognise their contributions to the home.
Relatives said they felt welcomed, valued and respected by staff. They could visit at any time and staff always had time to talk to them about their loved ones.