Introduction and Service Overview
Eden House, part of HC-One Beamish Limited, is a highly regarded residential care home located in Bishop Auckland, County Durham. It provides personal care and accommodation for up to 53 individuals across three floors, including a special unit named 'The Grace Unit' for 26 residents living with dementia. The home also features a hairdressing salon and nail bar, demonstrating its commitment to offering a variety of amenities and services.
Eden House has achieved an 'Outstanding' rating in the 'Caring' category from the Care Quality Commission (CQC), with 'Good' ratings in 'Safe', 'Effective', 'Responsive', and 'Well-Led' categories. This reflects the home's comprehensive approach to providing high-quality, compassionate care.
Care Quality and Resident Experience
The care at Eden House is marked by its exceptionally caring nature. Staff are described as extremely caring, kind, empathetic, and supportive, ensuring residents feel valued and respected. The staff's dedication to maintaining ties with residents' friends and family and their person-centered approach, including tailored communication methods, significantly enhances the living experience for residents.
Environment and Activities
Eden House boasts a well-kept environment with spacious communal areas and comfortable, personalized living spaces. The home is designed to cater to the needs of those with dementia, with thoughtful layouts and dementia-friendly decorations. Residents enjoy a range of activities, with the well-being coordinator working closely to personalize activities according to individual interests, highlighting the home's commitment to providing engaging and fulfilling experiences.
Safety and Health Management
The home demonstrates robust safety and health management practices. With thorough safeguarding procedures, effective medication management, and comprehensive risk assessments, Eden House ensures a secure environment for its residents. The home's dedication to staff training in various areas, including infection control, further emphasizes its commitment to resident safety.
Leadership and Community Links
Under excellent leadership, Eden House has fostered a culture of continuous improvement and quality care. The management team is praised for their approachability and active involvement in daily operations. The home's strong community links and collaboration with healthcare professionals and relatives contribute to its holistic approach to care.
Eden House stands as a testament to the power of compassionate and personalized care in enhancing the lives of its residents. With its strong emphasis on individualized care, a supportive and skilled staff team, and a leadership dedicated to continuous improvement, Eden House offers a nurturing and secure environment for its residents.
Comment from Fulcrum Care Senior Consultant
"Eden House has set an exemplary standard in providing compassionate and personalized care. The 'Outstanding' CQC rating in the 'Caring' category is a testament to their commitment. Fulcrum Care recognizes Eden House for its dedication to excellence and is ready to support other care homes in achieving similar success. To explore how Fulcrum Care can contribute to your care home's journey, visit our website: [https://fulcrumcareconsulting.com/](https://fulcrumcareconsulting.com/)."