Eglantine Villa Care Home in Horton Kirby, Kent, a residential care home providing personal and nursing care for older people was rated outstanding for being safe and responsive following an inspection by the Care Quality Commission (CQC), 24 & 26 September 2019.
The effective, caring and well-led categories received a Good score from the CQC.
The CQC report highlighted that Eglantine Villa residents were involved in the interview process and an integral part of choosing who worked at the service. They helped during the interview and gave feedback.
Staff were also involved in this process to help make sure the right new staff were selected. They spoke about the need for new staff to understand the family ethos of the service.
Robust checks were completed to make sure new staff were safe to work with people. Nurse PINs were checked, and support was given to nurses to re-validate with the Nursing and Midwifery Council.
Residents felt valued and involved in the day to day running of the service and in making decisions about their care. Everyone that CQC inspectors spoke with said their care was centred around their preferences and choices. A relative noted on recent feedback, 'The staff are clearly totally dedicated and want to ensure the best possible care, comfort and dignity are given.'