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Fairlie House: A Haven of Care House in Norwood and Community Integration

Fairlie House in West Norwood, London, managed by Fairlie Healthcare Limited, is a care home that accommodates 45 people across three floors, each with adapted facilities. At the time of the inspection, 43 people were using the service. The home specializes in caring for people with complex neurological needs, sensory impairments, and physical disabilities resulting from brain injury or neurological conditions.


The Care Quality Commission (CQC) rated Fairlie House as 'Outstanding' overall. It received 'Good' ratings for being safe and effective, and 'Outstanding' for being caring, responsive, and well-led. This reflects the home's commitment to high standards of care and management.


Fairlie House is recognized for its outstanding care, where staff are exceptionally caring, considerate, and respectful. The home operates with a strong values framework, underpinning a person-centered approach to care. Residents and their relatives express high satisfaction, praising the staff's attentiveness and kindness. The home fosters a culture of living as well as possible, with staff demonstrating compassion and sensitivity in their interactions. "My husband was a resident for over three years. The time he spent there was outstanding, from the manager to the receptionist and all the staff on his floor. He was cared for with so much kindness and the love they all showed for him, again, was outstanding. They all made his last years of his life so happy, I couldn't have asked for more." - C W (Wife of Resident)

Overall Experience  5.0 out of 5.0


The environment at Fairlie House is well-maintained and adapted to meet residents' needs. The home offers various activities, enhancing residents' social, emotional, and therapeutic needs. There is a focus on assistive technology to improve communication and independence, with facilities like a gym, therapy area, conservatory, and garden that residents can access and enjoy.


Safety is a priority at Fairlie House, with robust processes for managing risks and ensuring residents' well-being. There are effective systems for managing medicines, infection control, and safeguarding residents from abuse. The staff are fully trained and aware of their responsibilities in these areas.


The home is well-led, with positive feedback about management from residents, relatives, and health professionals. The leadership promotes an open and transparent culture, with an emphasis on continual improvement. There is a strong commitment to community engagement, with the home participating in various community and charity events.

Comment from Senior Consultant at Fulcrum Care:

"Fairlie House's dedication to holistic care and community integration is truly commendable. Their approach aligns with the principles we uphold at Fulcrum Care. By fostering a supportive and inclusive environment, they set a high standard in care. We believe that with our collaborative approach, we can assist other care homes in achieving similar standards of excellence and community integration."

Fairlie House stands out for its excellent care, holistic approach, and strong community integration. Its commitment to person-centered care, safety, and effective leadership ensures a high quality of life for its residents, making it a commendable choice for individuals with complex neurological needs.



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