Fairmont Residential Limited in Stourbridge, West Midlands, a residential care home for people with a learning disability and or autism was rated outstanding for being effective and responsive following an inspection by the Care Quality Commission (CQC).
It gained the score of Good for being safe, caring and well-led.
The inspection took place on the 12 November 2019.
The CQC report highlighted that all staff received ongoing support, yearly appraisals and regular supervisions. Including training and learning reviews that demonstrated staff were included in the development and improvement of the home. A member of staff said, "We have a very robust one to one. We have the opportunity to go through everything and speak to the manager. This role can be very challenging so it's important we use this time well and have these opportunities."
When new people moved into the home there was a detailed and extensive assessment process in place. The transition processes had been developed to consider people's individual needs and at pace that suited them. One person moving into Fairmont had met staff in their previous home. One of the staff members said, "It was essential for us to get to the know the person and build some trust. Without that the placement may had failed." The transition was successful.