Fotherby House in Louth, Lincolnshire, a residential home for older adults with personal care and nursing needs was rated outstanding for being caring and responsive following an inspection by the Care Quality Commission (CQC), 22 October 2019.
It achieved the score of good for the safe, effective and well-led categories.
The CQC report highlighted that a resident who enjoyed shopping liked to express themselves through the clothes they wore. Staff ensured they were always included in any plans to go to the local town in the home's own minibus as they loved the shopping experience.
Another resident had written poetry for many years and kept their work in a book. As part of discussions the person had with staff about their poems the person made a decision to have one of her poems published in the home's regular newsletter and it was read and enjoyed by all of those who had a copy of the newsletter. The person received very positive feedback from other residents on how wonderful the poem was.
People were encouraged to take part in processes related to the running of the home and activities both individually and as a group. This helped residents build and retain meaningful relationships, not just with each other but also with staff. One person commented, "It's just great here. I like it. I have been involved in interviewing staff. The staff are good. They can take a joke and I am a bit cheeky toward them. I feel safe very safe here. Good team who care for us. The activities are good, and we make the most of being a family here. I wouldn't want to be anywhere else."
