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Gracewell of Camberley, Blackwater

The Gracewell of Camberley in Blackwater, Surrey, a care home for people who require nursing and personal care was rated outstanding for being responsive and well-led following an inspection by the Care Quality Commission (CQC), 18 & 19 January 2018.

It achieved the score of good for the safe, effective and caring categories.

People living at Gracewell of Camberley received a service which was outstandingly responsive. The provider supported people in creative and imaginative ways that reflected their cultural and religious background. The team arranged for a person's room and furniture to be adapted to reflect their cultural background. This involved changing the regime used to support the person's nutrition as they needed to take in food and fluids via a tube feed. This was done in consultation with other healthcare professionals involved in the person's care.

Gracewell had also arranged for a religious festival to be celebrated in the home to further support the person in line with their protected equality characteristics. The resident's family had appreciated this, and there was a cutting about it from the local newspaper displayed on the wall by their room.

Residents received a service which was outstandingly well led. There was a strong governance framework in place, and individual responsibilities were clear and understood. The registered manager was supported by a leadership team which included a deputy manager, clinical nurse manager, head housekeeper, admissions advisor, head chef, activities coordinator, administration, reception and maintenance staff.

The registered manager personally supervised her heads of departments with other supervisions delegated to heads of department, senior staff and registered nurses.

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