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Hawthorn House: Providing Exceptional and Tailored Care in a Supportive Community

Introduction and Service Overview

Hawthorn House, adeptly managed by Durham County Council, is a notable short break service in Durham, catering to up to ten people at a time. The occupancy, as noted during the inspections on December 20, 2019, and January 7, 2020, fluctuates, reflecting a highly responsive and adaptable service. Despite its size, which exceeds current best practice guidance, the home's successful integration into a housing estate and robust community connections foster a personalized care atmosphere.

CQC Ratings

The Care Quality Commission (CQC) has awarded Hawthorn House an 'Outstanding' overall rating, achieving 'Outstanding' in the Caring, Responsive, and Well-Led categories, and 'Good' in the Safe and Effective categories. This rating is a testament to the service's dedication to exceptional care and support.

Care Quality and Resident Experience

Hawthorn House is distinguished by its highly personalized service and exceptionally caring staff. The registered manager and team exhibit passion and motivation in delivering top-quality, person-centred care. Relatives express high regard for the service, acknowledging the staff's dedication to effectively meeting each person's unique needs.

Environment and Activities

The home excels in creating an environment that fulfills residents' needs and aspirations. Its commitment to providing enjoyable stays, focusing on individual hobbies and interests, is evident. Staff, devoted to the well-being of residents, ensure a unique and tailored experience for each individual.

Safety and Health Management

Safety is paramount at Hawthorn House. The team is well-versed in safeguarding and whistle-blowing procedures, and staffing levels are sufficient to cater to individual needs. The rigorous recruitment of new staff and thorough investigation of incidents underscore the service's commitment to enhancing safety measures.

Leadership and Community Links

Strong leadership, particularly from the registered manager, drives the continuous improvement of the service. Quality assurance is deeply ingrained in the service delivery, maintaining consistently high standards. The home's impressive community links support its efforts to go beyond standard care requirements in meeting residents' needs.


Hawthorn House is a beacon in the care sector, renowned for its person-centred approach and unwavering commitment to meeting residents' individual preferences and needs. Its outstanding CQC ratings and positive endorsements from relatives and staff emphasize its status as a premier care facility. Residents at Hawthorn House enjoy a high quality of life, receiving personalized care in a safe and nurturing environment.

Comment from Fulcrum Care Senior Consultant

"Hawthorn House's exceptional approach to personalized care and its strong community ties are exemplary. Fulcrum Care commends their outstanding CQC ratings and dedication to resident-centered service. Their ability to adapt and provide tailored care aligns perfectly with our vision of promoting excellence in the care sector. We're dedicated to supporting facilities like Hawthorn House in continuing to offer top-tier, individualized care to their residents."

To explore how Fulcrum Care can assist your care home on the path to excellence, visit our website:

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