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Hendra House Residential Home: A Harmonious Blend of Care and Community

Introduction and Service Overview

Hendra House Residential Home, under Hendra Healthcare (Ludlow) Limited, is a beacon of exemplary care in Ludlow, Shropshire. Providing accommodation and personal care for up to 28 older individuals, including those living with dementia, this home is renowned for its exceptional service. As of the inspection on October 20, 2017, the home was fully occupied, reflecting its high demand and stellar reputation.

CQC Ratings

Hendra House boasts an 'Outstanding' overall rating from the Care Quality Commission (CQC), reflecting its high standards across all assessed areas. This rating, coupled with positive feedback and accolades, underscores the home's commitment to excellence in care provision.

Care Quality and Resident Experience

The care at Hendra House is distinguished by its compassionate and attentive approach. Residents, their relatives, and healthcare professionals unanimously praise the staff for their caring and respectful interactions. The emphasis on privacy, dignity, and promoting independence stands out, with residents feeling genuinely listened to and involved in their care decisions. The keyworker system, matched to residents' interests and personalities, ensures personalized and attentive care.

Environment and Activities

Hendra House offers a stimulating and inclusive environment. The home organizes a variety of activities, tailored to residents' preferences, ensuring meaningful engagement and socialization. With facilities like a library and regular outings (including garden centers, seaside visits, and football matches), the home ensures residents enjoy a rich and varied lifestyle. The use of large print and illustrations in activity planning particularly benefits those with dementia, enhancing accessibility and understanding.

Safety and Health Management

Safety at Hendra House is rigorously managed with effective systems to protect residents from harm and abuse. Staff training in recognizing and responding to abuse, comprehensive risk management, and a focus on maintaining independence while minimizing risks, are commendable aspects of the home's safety protocol. Medicine management is also handled with precision and care, ensuring residents' health and well-being are consistently monitored and supported.

Leadership and Community Links

The leadership at Hendra House is described as 'outstanding', with the registered manager and the management team leading by example. The open and inclusive culture, coupled with the home's active involvement in the local community, enhances the residents' quality of life. The home's strong community links, including partnerships with local churches, schools, and volunteer organizations, help integrate residents into the wider community, promoting a sense of belonging and societal involvement.


Hendra House Residential Home stands out for its exceptional care, comprehensive safety measures, and robust community integration. Its outstanding CQC rating and the consistently positive feedback from residents, their families, and healthcare professionals affirm its status as a premier care home, where residents' well-being and happiness are the core focus.

"I found the care given to my father to be of the highest standard. All his needs were exceptionally well catered for and staff were always friendly, caring, empathetic and professional at all times. I was always warmly welcomed when I visited." - David C, Son of Resident.

Comment from Fulcrum Care Senior Consultant:

"Hendra House Residential Home's 'Outstanding' CQC rating is a testament to its commitment to providing top-tier care. Their approach to personalized care, safety, and community integration exemplifies the best in the care sector. At Fulcrum Care, we are committed to supporting such homes in their continued pursuit of excellence, ensuring they remain leaders in compassionate care."

To explore how Fulcrum Care can assist your care home on the path to excellence, visit our website: [](

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