Updated: Nov 13, 2019
Highfield House in the Isle of White is rated outstanding by the Care Quality Commission in their recent inspection.
The inspection that took place on 9 April 2019, rated Highfield House outstanding in the caring, responsiveand well-led categories and good for safe and effective.
Highfield House in Shanklin, is a care home registered to provide accommodation for up to 20 people. The service provides specialist care to people living with varying degrees of cognitive impairment
CQC inspectors observed a residentmention to a staff member that they were cold. Staff immediately brought them a blanket. The person then said they were absolutely starving, and the member of staff brought them some food.
Another person was distressed and asked several times about the location of their relative. Staff reassured them and each time they did this, they were warm and attentive, showing no frustration at the repeated conversation.
Highfieldhas an activities coordinator who provides a variety of activities, tailored to meet the individual needs of people living at the service. For example, some people enjoyed cake making, one person liked to do washing up and folding laundry, another person liked to be in the garden sweeping up and using a wheelbarrow.
There were dementia friendly items around the service such as fiddle boards and hats and handbags. In the garden there was a shed that people could go into which had safe toolboxes and plumbing equipment.
The CQC also highlighted that residents benefitted from an exceptionally well-led service. Care and support were tailored to meet people's needs and to ensure flexibility, choice and continuity of care. All feedback received about the service was extremely positive.
A social care professional said, "I have seen first-hand the difference they make to people's lives. Highfield House provides excellent care. It is no exaggeration to say that the manager and staff go above and beyond for all the residents."