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Highwell House Care Home with Nursing: A Pinnacle of Personalized and Innovative Nursing Care

Introduction and Service Overview

Highwell House Care Home with Nursing, located in Bromyard, Herefordshire, offers comprehensive accommodation and nursing care for up to 34 people, focusing on older individuals and those living with dementia. With 28 residents at the time of the inspection, this home is notable for its individualized care and a strong commitment to enhancing residents' well-being.

CQC Ratings

The Care Quality Commission (CQC) has awarded Highwell House 'Outstanding' ratings in responsiveness and leadership, and 'Good' ratings in safety, effectiveness, and caring. These ratings reflect the home's dedication to providing superior care and innovative approaches.

Care Quality and Resident Experience

Highwell House is praised for its excellent, innovative approaches to person-centered care. The home has made significant improvements in the quality of life for its residents, supporting hobbies, interests, and promoting abilities and skills. Residents, relatives, and professionals consistently express positive feedback about the care provided.

Environment and Activities

The home is well integrated into the local community, promoting positive approaches and inclusivity. Residents enjoy a variety of activities, and the service actively encourages maintaining and improving quality of life, adapting care and support to reduce the impact of health conditions.

Safety and Health Management

Safety and health are paramount at Highwell House, with vigilant monitoring of residents' health and swift response to changes in needs. The home employs effective safeguarding procedures, detailed risk assessments, and ensures the safe management of medicines.

Leadership and Community Links

Highwell House is recognized both locally and nationally for its high-quality care, underpinned by strong leadership. The management team fosters a culture of continual improvement, with established links to local health professionals and the community.


Highwell House Care Home with Nursing stands as a premier example of exceptional nursing care, offering a supportive and innovative environment for its residents. Its focus on personalized care and outstanding CQC ratings make it a top choice for those seeking high-quality nursing care. The home's commitment to enhancing the quality of life for its residents is evident in all aspects of its operations.

"Our uncle was only at the home for a few days receiving palliative care. We cannot express our gratitude or put into words how fantastic the staff were with our uncle. The care and personal support he and we as a family received during this difficult time was exceptional. All I can say is thank you from the bottom of our hearts." - Jackie W, Niece of Resident.

Comment from Fulcrum Care Senior Consultant:

"Highwell House's 'Outstanding' ratings in responsiveness and leadership from the CQC are a testament to their exceptional approach to nursing care. Their commitment to personalized, innovative care practices sets a high standard in the industry. At Fulcrum Care, we are proud to support such homes in their mission to provide compassionate, high-quality care to every resident."

To explore how Fulcrum Care can assist your care home on the path to excellence, visit our website: [](

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