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Hillside House, Sidmouth

A care home in Devon has been rated outstanding by the CQC.

Hillside House, in Sidmouth, received an overall rating of outstanding.

The Care Quality Commission (CQC) visited the service for an unannounced inspection on 5 & October 2018.

The 14-bedroom home was rated outstanding for the responsive and well-led elements of the report and good for being safe, effective and caring.

Residents and relatives said the service was excellent at meeting their individual needs. One person said, "The care is very good here…exceptional. I am very, very content with the way things are." A relative said, "This place has been amazing, they do as much as they possibly can." Another said, "I have noticed a real difference in my (person) since she has moved in here." A letter from a relative said, "Whatever they want the staff respect their needs… all of the stress of everyday life has been taken away by dedicated carers, most of all she feels safe. The residents have become a family, supporting each other in sadness and achievements…They can take part in daily activities if they choose, their medical needs are dealt with by professionals."

CQC inspectors highlighted that Hillside House had a positive culture that was person-centred, open, inclusive and empowering. Staff were motivated and proud of their service. The registered manager and staff worked well together and had the same goals. The registered manager said they had a good team spirit at the home and had worked hard to get the right staff with the right attitude and explained, "It is about empowering the staff … we all muck in together."

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