Inglewood in Wigton, Cumbria, was rated outstanding for being caring, responsive and well-led following an inspection by the Care Quality Commission (CQC), 2 December 2019.
It achieved the score of good for the safe and effective categories.
Inglewood is a residential care home for older people operated by Cumbria County Council. The home had three units for permanent residents including a specialist unit for people living with dementia and another for people in need of rehabilitation.
The CQC report highlighted that every person they spoke to told them how kind and caring staff were. One person said, "We are treated as people not 'residents' or 'patients' or 'old people' but as people who are valued."
Another person said, "We are all treated the same, but we are also treated as individuals."
CQC inspectors observed positive practices by staff who emotionally supported people with compassion and kindness. They were respectful and emphatic, friendly and kind without being patronising or over familiar.
Residents were encouraged to be assertive and said the staff were responsive. One person living with dementia said, "Whatever we ask for we expect to get."
The rehabilitation service had been recently set up and was working well and new activities and changes to the environment had all been managed well because the team showed a commitment to ongoing development.
One supervisor said, "We want to keep our outstanding rating and we keep thinking of new things and different ways to support people. Our rehab and day care is part of our wider work with the community and we want to be a resource for Wigton."