IOTA Care in Plymouth, Devon, a care home for people with a learning disability and/or autism, was rated outstanding for being caring, responsive and well-led following an inspection by the Care Quality Commission (CQC).
The safe and effective elements of the report received the score of Good.
The inspection took place on the 3 & 4 December 2019.
The CQC report highlighted that staff were sensitive to people's cultural beliefs and backgrounds. One resident was supported to have regular access to information about their place of birth as well as ensuring activities, diet and personal appearance also reflected their culture and heritage. This included ensuring the person was able to have their hair and skin cared for in a way that reflected their culture and personal wishes. Staff said, "It is really important we understand what they want in relation to their cultural needs and not what we assume they will want."
Relatives said the staff were very responsive to people's needs and commented about the positive impact this had on people. One relative had provided feedback to the service, which included, "Thank you for your graph and the detailed explanation showing positive response to medication overtime and its reduction. This is because of the tremendous support they are getting, and we can't thank Iota enough."
The PIR stated, "The Managers and Team Leaders are committed to adopting a person-centred culture, with a strong emphasis on constant improvement and adherence to best practice. IOTA is an acronym which stands for: Independence, Opportunity, and Transition into Adulthood, and this underpins all that we do and achieve."