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Jubilee House: Outstanding Care in a Supportive Environment

Located in the serene Godalming, Surrey, Jubilee House, a part of Care UK Community Partnerships Ltd, offers nursing care and accommodation for up to 48 individuals. This includes those with physical needs and living with dementia. At the time of inspection, the home was providing care and support to 35 people, illustrating its commitment to quality care and support.

Jubilee House proudly holds an 'Outstanding' overall rating from the Care Quality Commission (CQC), with special recognition in its caring, responsive, and well-led services. These ratings are a testament to the home's relentless dedication to superior care in all facets, with a pronounced focus on person-centered practices.

The care quality and resident experience at Jubilee House are exceptional. The staff and management emphasize placing people and their families at the heart of care delivery. The service is distinguished for acknowledging each individual as unique, with life experiences integral to their care planning. Staff members and the registered manager are dedicated to ensuring comfort, compassionate treatment, and maintaining dignity and respect for everyone.

Safety and health management are paramount at Jubilee House. The home manages risks effectively and maintains a strong emphasis on medication safety. Collaborations with external care professionals are integral to meeting residents' needs safely and appropriately. The home is proactive in its safeguarding measures, particularly notable during the COVID-19 pandemic.

The leadership of Jubilee House is noteworthy. A visible, person-centered culture that drives the highest standards of care is evident. The registered manager and senior staff value contributions from residents, families, and staff, fostering a positive and inclusive atmosphere. Strong community connections and partnerships with healthcare professionals further enhance the quality of care and support for residents.

Jubilee House exemplifies high standards in nursing and residential care, offering exceptional support in a nurturing and inclusive setting. Its commitment to person-centered practices, stringent safety measures, and exemplary leadership render it a premier choice for those seeking compassionate and top-quality nursing care.

Sue B (Sister-in-law of Resident) "My sister-in-law was a resident at Jubilee House for a year and a half, and I can't praise them enough. All the staff were so kind and caring, going out of their way to make her feel safe and comfortable. We can't thank them enough."

Comment from Fulcrum Care Senior Consultant

"Jubilee House, with its 'Outstanding' rating from the CQC, clearly demonstrates excellence in nursing and residential care. At Fulcrum Care, we are impressed by their commitment to person-centered care and the strong leadership that fosters such a supportive environment. Our role in supporting homes like Jubilee House is to help them continue their exceptional work and strive for continuous improvement in care quality."

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