Karuna Manor, operated by Karuna Care (TLC) Limited, is a nursing home in Harrow, Middlesex, providing personal care to up to 60 people, including older people and those living with dementia. At the time of the inspection, 59 residents were being served in this adapted three-floor building, with specialized care areas for dementia and nursing needs.
Karuna Manor was rated 'Outstanding' overall by the Care Quality Commission (CQC), with specific commendations for being exceptionally responsive and well-led. The service also received a 'Good' rating for safety, showcasing its comprehensive approach to resident care and management.
"My relative is a resident at Karuna Manor Care Home, whom I visit regularly. On my recent visit on the 10th of November 2023, Karuna Manor had organised an amazing singing group for the residents as a Diwali celebration. All the residents seemed to enjoy the music and the songs. They also provided light foods and soft drinks for everyone. I have witnessed personally all the effort and genuine care Karuna Manor and all the staff provide to its residents. Well done, everyone, at Karuna Manor."-Hanish K (Brother of Resident) Overall Experience 5 out of 5
Karuna Manor excels in delivering personalized, least restrictive care, empowering residents to have control over their lives. The leadership team and staff are praised for striving for excellence and maintaining high care standards, creating an inclusive and empowering culture. The home has garnered recognition with several prestigious awards, like the double platinum in Investors in People and a world-class hospitality award, indicating its dedication to quality care.
Residents at Karuna Manor feel safe and well-protected, with effective systems in place to manage medicines and safeguard against abuse. Staff recruitment is thorough, ensuring a competent and trustworthy team. Infection control measures, including COVID-19 precautions, are diligently followed, and risks to residents are well-managed.
The home is led by a highly praised management team, known for its open culture and commitment to continuous improvement. Karuna Manor has established strong partnerships with local organizations, contributing to enhanced care quality and resident well-being. The service's leadership and management have been instrumental in winning and being nominated for multiple awards, reflecting their excellence in service delivery.
Comment from Senior Consultant at Fulcrum Care:
"Karuna Manor's approach to dementia and end-of-life care is both inspiring and commendable. They embody the principles we champion at Fulcrum Care, especially in personalized and compassionate care. Our role in shaping the care sector is to guide similar homes in achieving the outstanding level of care demonstrated by Karuna Manor."
Karuna Manor is a distinguished nursing home, setting a high benchmark in dementia and end-of-life care. Its commitment to exceptional care, innovative practices, and strong leadership make it a leading choice for individuals seeking compassionate and high-quality nursing care.
