Updated: Nov 13, 2019
Kevlin House, in North Walsham,received an overall rating of outstanding.
The Care Quality Commission (CQC) visited the service on Norwich Road for an unannounced inspection on 16 January 2019.
The 15-bedroom home was rated outstanding for the responsive, care and well-led elements of the report and good for being safe and effective.
Jemima Burnage, CQC's regional head of inspection, said, “Our team was very impressed by the care and support offered.”
“Inspectors found people were protected from avoidable harm and that staff were confident to recognise and report concerns.”
“They were skilled at recognising when people were feeling vulnerable and needed reassurance.
The report highlighted that residents at Kevlin House received outstanding care and support by a staff team that were committed, passionate and knowledgeable.
Staff spoke passionately about excellent, person-centred care and showed real empathy.
The provider and Holly Louise Woodcock ‘manager’ were described as ‘experienced, skilled leaders’ and the home was praised for its recognition at the Norfolk Care Awards.
The CQC inspection followed the home's previous result which was good back in August 2016.