The Beeches in East Harling, Norfolk, was rated outstanding for being responsive and well-led following an inspection by the Care Quality Commission (CQC), on 6 March 2020.
The safe, effective, and caring categories received a score of Good.
The Beeches provides residential care for people, some of whom may be living with dementia.
Without exception people told CQC inspectors that staff were outstandingly responsive to their needs and preferences and that their care was inclusive and driven by them. One person said, "This here is my home, it feels like it's my home. It makes me feel warm and safe. I love it here." A second person said, "You can have a bath when you want one, night or day. I have mine in the jacuzzi bath here. I have the bubbles going and ooh it's lovely. It helps my circulation."
Relatives of people who used the service were extremely complimentary about the provider organisation and the standards of care delivered. They said that even if they had cause to discuss a concern, they would still class the overall service as outstanding. One relative commented, "We came to look round and the most striking thing above other care homes we went to was the atmosphere here. It just hits you, it's warm, welcoming, and calm." Another relative said, "Their care is personalised. The team at The Beeches go out of their way to accommodate people's preferences." A third relative said, "To me it's outstanding, good is not enough for them. I honestly don't think they could do any more than they do."