Introduction and Service Overview
Situated in the serene Westcliff-on-Sea, Lighthouse, a part of Care In Style Limited, specializes in offering accommodation and personal care for up to 14 individuals living with learning disabilities and complex behavioral needs. Without providing nursing care, the home, at the time of inspection, was serving 13 residents with a care approach uniquely tailored to their individual requirements.
Lighthouse has been rated 'Outstanding' in being safe, caring, responsive, and well-led, and 'Good' in being effective by the Care Quality Commission (CQC). These ratings highlight the home's commitment to providing high-quality, responsive, and well-managed care services.
The quality of care and resident experience at Lighthouse is exemplary, particularly in its person-centered approach catering to complex needs. The healthcare provided is of outstanding quality, customized to each individual's requirements. The support offered is both well-coordinated and collaborative, ensuring effective management of complex needs.
The home is undergoing significant improvements to create a safe and adapted environment that meets the needs of its residents. Notable are the well-maintained gardens and outdoor spaces that contribute to a conducive living environment. The service ensures residents maintain control and choice in their lives, adhering to the Mental Capacity Act 2005 and Deprivation of Liberties (DoLS) to respect and protect their rights.
Safety and health management are key priorities at Lighthouse. The staff's training in safeguarding, medication management, and infection control underscores their dedication to the residents' well-being. Comprehensive measures for infection prevention and control are in place, along with safe and effective management of medication needs.
The leadership of Lighthouse is noteworthy for its effectiveness, with a registered manager guiding the service. The home collaborates extensively with other entities to offer comprehensive support for its residents and maintains an open, transparent culture that values feedback for continuous improvement.
Lighthouse serves as a model care service, offering a nurturing environment for individuals with learning disabilities and complex behavioral needs. The blend of skilled staff, effective management, and strong community ties make it an exceptional choice for those in search of a supportive and progressive care setting.
Gill W (Private Carer of Resident)
Overall Experience: 5.0 out of 5
"Our young lady has very complex needs and all staff have treated her with the utmost care and respect, going the extra mile to make her visits the 'best.' The only word to describe the whole package is 'excellent.'"
Comment from Fulcrum Care Senior Consultant
"Lighthouse's 'Outstanding' rating from the CQC is a clear indicator of its exceptional care for individuals with learning disabilities and complex needs. At Fulcrum Care, we are impressed by their commitment to creating a supportive and inclusive environment. We aim to assist such homes in maintaining their high standards and continuing to provide excellent care."