CQC visited Livability Brookside House, a residential care home in Edgware on the 22 July 2019.
The Care Quality Commission (CQC) judged the caring, responsive and well-led elements of the service as outstanding and the safe and effective categories scored good.
Findings revealed that people benefitted from an exceptionally caring service. The management team and staff really cared for the people they were supporting.
Inspectors were given many examples where people benefitted from the caring and dedicated nature of staff – the report said, “The environment was warm and homely, and designed to promote the independence and quality of life of the people living there.”
People using the service receive planned and coordinated person-centred support that is appropriate and inclusive for them.
Diane Cannas, Registered Manager of Livability Brookside House said: “We are thrilled to receive our latest CQC report of Outstanding – it’s testament to the team and the person-centred ethos that we have worked so hard to put in place.”
People’s support focused on them having as many opportunities as possible for them to gain new skills and become more independent. The report praises staff for having “gone the extra mile and used innovation and technology to do this.”