Following a recent inspection by the Care Quality Commission, Longhope Manor in Cloucestershire has been awarded outstanding.
There had been a change at Longhope Manor since the CQC’S previous inspection that took place in December 2015, and the service no longer provides nursing care. It’s now a care home without nursing that provides accommodation and personal care to residents, some of whom may be living with dementia.
Longhorn was also rated outstanding in December 2015.
In the categories of caring, responsive and well-led it was awarded outstanding, and the safe and effective elements were given good.
The CQC report highlighted that the service has not only sustained the outstanding model of care and support provided to people but built on this and made further improvements both to people's living environment and their social and leisure opportunities. The vision and values of the home were founded on widening and expanding people's experiences and ensuring they could lead fulfilled and enjoyable lives. There remained a strong focus on choice, control, independence and empowerment.
The provision of a new village clubhouse gave residents access to facilities including spa treatments educational and recreational classes, use of the internet and a restaurant for people to book and dine out. People were able to enjoy a range of hobbies and interests, whilst also having the opportunity to develop skills and interests they had not previously explored.
People consistently commented on how happy they were living at Longhope Manor and repeatedly mentioned the lack of restrictions, the staff and providers' attention to detail, and the positive relationships they had with all staff.
There was an inclusive approach at the home which promote equality and diversity through respectful and gentle challenging of people's misconceptions and prejudice.