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Lothian House Care Home: Excellence in Personal-Centered Care and Community Engagement

Introduction and Service Overview

Lothian House Care Home, a part of HC-One Limited, is situated in Spennymoor, County Durham, and provides personal care to up to 48 people. Primarily serving older adults, including some living with dementia, the home was nearly at full capacity with 47 residents at the time of inspection. The care offered is deeply rooted in person-centeredness, ensuring each resident's wishes, needs, and choices are at the forefront.

CQC Ratings

The Care Quality Commission (CQC) has awarded Lothian House 'Outstanding' ratings in responsiveness and leadership, and 'Good' in safety, effectiveness, and caring. These ratings demonstrate the home's commitment to high-quality, responsive, and well-managed care services.

Care Quality and Resident Experience

Lothian House is highly praised for its extremely person-centered approach. Residents and their relatives consistently provide exceptional feedback, particularly noting the staff's dedication to going 'above and beyond'. The service's responsiveness to a wide range of needs, including spiritual support, has significantly and positively impacted residents' lives.

Environment and Activities

The home creates a welcoming environment where residents feel valued and integrated into the wider community. It maintains strong community connections and organizes various events and activities, such as 'pimp my walking aid' contests and outings to local caravan parks. These initiatives greatly enhance residents' social engagement and reduce feelings of isolation.

Safety and Health Management

Safety and health management at Lothian House is robust, featuring thorough recruitment processes, regular staff training, and effective safeguarding measures. The home adheres to the Mental Capacity Act 2005, ensuring residents' best interests are always prioritized. Effective infection control practices further contribute to a safe living environment.

Leadership and Community Links

The leadership at Lothian House is exemplary, with a focus on delivering high-quality care. The registered manager is highly respected by residents, relatives, staff, and external professionals, exemplifying exceptional management skills. Strong links with local health and social care professionals underscore a collaborative approach to resident care.


Lothian House Care Home excels in its person-centered approach and community engagement, making it a prime choice for older adults seeking a supportive and inclusive care setting. The blend of excellent care, innovative activities, and strong leadership ensures residents enjoy a high-quality living experience.

Comment from Fulcrum Care Senior Consultant

"Lothian House Care Home's 'Outstanding' ratings in responsiveness and leadership from the CQC highlight its excellence in personalized care and community engagement. At Fulcrum Care, we admire their commitment to creating a nurturing and inclusive environment for older adults. Their approach, combining innovative activities and strong leadership, aligns with our goal of fostering excellence in care homes. We are enthusiastic about supporting homes like Lothian House in their continuous pursuit of delivering top-quality, personalized care."

To explore how Fulcrum Care can assist your care home on the path to excellence, visit our website:

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