Mappleworth Manor in Staincroft, Barnsley, providing accommodation and personal care for adults with a range of needs including dementia, was rated outstanding for being caring, responsive and well-led following an inspection by the Care Quality Commission (CQC), 12 December 2019.
The safe and effective categories received the score of Good from the CQC.
The CQC report highlighted that staff completed some experiential learning exercises which had a significant impact on how they delivered compassionate care. They took part in a simulation to help them understand the effects of living with dementia and experience what it was like to receive care at the service. This experience caused staff to reflect on their practice and proactively make changes to the service, to improve the experience of people living with dementia.
The range of activities on offer to people living at Mapplewell Manor was extensive and varied. This supported people to live meaningful, active and fulfilling lives. A resident said, "There's always plenty going on."
The planned activities led to numerous social opportunities for residents and encouraged the development of new relationships with others. Staff supported two people to take part in a pen-pal programme with a person living in a different care home. This then progressed to them wanting to meet their penpals in person, which was being arranged at the time of the CQC inspection.
Staff were very supportive of each other and worked collaboratively. Staff commented, "We speak to the manager and deputy if we have any issues, but we are a strong team and supportive to each other" and "It's really good. Everyone is supportive, friendly and professional."
This contributed to the staff team having a very positive morale and a low turnover.