Mill View has been deservedly recognised by the CQC as outstanding in the recent inspection, 18 April 2018.
The Mill View care home Bradford, West Yorkshire has been awarded outstanding in two categories; responsive and well-led and good for safe, effective and caring.
The CQC identified that residents received an outstanding responsive service. People who used the service received highly personalised care from staff who knew their background, interests and hobbies. The registered manager listened to people who used the service and about what they wanted. A shop, cinema, American style diner had all been created to provide people with interesting and stimulating facilities. Group and individual activities were on offer to keep people occupied. People were encouraged to pass on any concerns so action could be taken to improve the service they received. Excellent links had been made with local groups of young people who were regular and popular visitors.
The service was exceptionally well led. The service benefitted from strong leadership. The registered manager was passionate about providing person centred care and this was reflected in every aspect of the service. The management team was continuously looking at ways to improve the service for the benefit of residents. The registered manager had developed positive working relationships with staff and relevant stakeholders. The registered manager motivated the staff team with regular meetings, formal supervisions and training.