Minchenden Lodge in London is residential care home providing personal care and accommodation for people aged 65 and over, some of whom may be living with dementia.
The residential home was rated Outstanding for being responsive and well-led following an inspection, 8, 12 & 13 August 2019.
It received a Good score for the safe effective and caring, categories.
Staff understood that each person was an individual and provided activities tailored to them. A relative commented, "They are thoughtful in the activities that they do. Just to give people that pleasure. It's worth its weight in gold and that's what they do."
Staff made efforts to ensure people were still able to participate in hobbies that were important to them. Where people had expressed a interest in an activity staff did what they could to accommodate this. One person had been a great reader before moving into the home. Staff supported the person to attend a local library to maintain their interest. Other people expressed a desire to attend as well and a weekly library visit was set up along with sessions where people talked about the book they were reading.
As cited throughout the inspection report and particularly in the 'Is the service responsive?' section, the management and staff had a shared ethos of delivering exceptional care and CQC inspectors saw that people were at the heart of everything the home did. People experienced consistently good outcomes which had a positive impact on their health and well being. One relative happily said, "Dad has got his life back moving here."