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Mountfitchet House, Stansted

Mountfitchet House in Stansted, Essex providing accommodation for persons with dementia and people who have nursing needs has been given the overall score of outstanding by the Care Quality Commission (CQC).

The inspection took place on 20 September 2018.

Mountfitchet House was rated outstanding in three out of five key areas.

Outstanding ratings were given in the caring, responsive and well-led aspects of the report, and the safe and effective elements received a score of good.

Family members told CQC that they had been fully supported by the management and staff and any questions they had asked had been answered. Relatives said, "I am always made to feel so welcome and offered a cup of tea and a snack. This home is wonderful they care about everyone family members as well" and "Nothing is too much trouble they always take the time to speak to you an excellent caring home."

Inspectors highlighted that the service had appropriately assessed people's nutritional needs and the Malnutrition Universal Screening Tool (MUST) had been used to identify anyone who needed additional support with their diet. Support form Speech and Language Therapist (SALT) had been sought where a risk of malnutrition had been identified as well as swallowing difficulties. Staff had received detailed guidance within support plans and associated risk assessments in supporting people identified to be at risk.

CQC inspectors observed that the service also had contact and support from other healthcare professionals in maintaining people's healthcare. These included the chiropodist, dietitian, and physiotherapist.

Health care professionals told inspectors that, "It is a lovely home they always want is best for people. The staff are enthused and motivated" and "They always follow instructions well."

We found the service was very well managed. The registered manager was a strong leader and highly motivated. The service had a full complement of nurses with the necessary skills to meet the needs of the people using the service. This meant people received continuity of care from highly skilled staff. There was an established management team who regularly supported and audited the service to ensure it provided high quality care.

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