Newlands Nursing Care Centre in Gloucestershire, caring for adults over 65 with physical disabilities has been rated overall outstanding by the Care Quality Commission.
It was rated outstanding in the caring, responsive and well-led aspects of the report, and the good and safe elements received a score of good, after the inspection 12, 16 & 17 July 2018.
The CQC report highlighted that staff worked creatively to enhance people's enjoyment of life; including tailoring activities to people's needs and creating opportunities for people to be involved in their local community. The provider ensured staff had enough time to provide compassionate and attentive care and people experienced that they were supported with the things that mattered to them. People were supported to attend family holidays.
The service was outstandingly responsive to people's changing needs. People were supported by care and nursing staff who were attentive to their needs and knew when they were feeling unwell. The service had worked with healthcare professionals to reduce unnecessary hospital appointments and ensure people's health and wellbeing were maintained.
Nursing and care staff felt the service was well led and that they received effective support. Comments included, "We have full support,” “When I need extra support, I get it" and "They are so approachable, lovely and kind."