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Nightingale House, London

A Care home which supports Jewish people over the age of 65 with dementia has been judged as outstanding by the Care Quality Commission.

CQC inspectors visited Nightingale House in London, 29 & 31 May 2018 and rated it as outstanding in the caring, responsive and well-led categories and good for being safe and effective.

People nearing the end of their life received compassionate and supportive care at Nightingale House. The service retains their Gold Standards Framework (GSF) award with 'Beacon' status. The Gold Standards Framework is a professional accreditation awarded to care homes in recognition of their high-quality end of life care practices. Beacon status is awarded to those services who have maintained best end of life care practices. The provider worked closely with all the relevant community health and palliative care professionals and respected the wishes of people nearing the end of their life. Staff received end of life care and bereavement training, which included a specific module on understanding death and dying from the perspective of the Jewish faith.

Residents and relatives were keen to suggest that the provider understood their Jewish Faith and culture. The service had their own religious coordinator and on-site synagogue. Staff completed equality and diversity training, which included a module about understanding what it meant to be Jewish, and the Jewish faith and culture in general.

In addition, specially trained volunteers regularly presented seminars to those living in the home, their relatives and staff on Jewish history and specifically the Holocaust.

The catering staff also demonstrated a good understanding of how to prepare kosher food to conform with Jewish dietary law and practices.

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