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Northbourne: A Standard of Excellence in Personalized and Safe Care

Introduction and Service Overview

Northbourne, managed by the esteemed Anchor Hanover Group, is a care home in Low Fell, Gateshead, Tyne and Wear. Catering to 34 residents with personal care needs, including those with dementia, Northbourne excels in providing a supportive and comfortable environment. During the last inspection, 27 individuals were benefiting from its purpose-built facilities and compassionate approach to care.

Care Quality and Resident Experience

Northbourne is distinguished by its exceptional care practices, focusing on promoting residents' independence and dignity. The home's commitment to tailoring care to individual needs cultivates a strong sense of belonging and well-being. Staff members are celebrated for their dedication and kindness, fostering a positive and respectful atmosphere in the home.

Environment and Activities

The facility ensures a safe, clean, and welcoming environment for its residents. Enhanced cleaning protocols and social distancing measures are diligently observed. The home encourages residents to maintain connections with their families through digital means, providing essential emotional support and fostering engagement with loved ones.

Safety and Health Management

Safety is a cornerstone of Northbourne's operations, with a strong commitment to effective infection control practices and adherence to public health guidelines. Staff undergo rigorous training in infection prevention and control, maintaining the highest standards of hygiene and safety for all residents.

Leadership and Community Links

Northbourne's leadership team is proactive and responsive, dedicated to continuous improvement and upholding safety protocols. They ensure staff are well-informed and equipped to deliver high-quality care, fostering an environment of trust and support within the home.

CQC Ratings

In its last inspection, Northbourne was not rated but was acknowledged for following safe infection prevention and control procedures. This demonstrates the home's commitment to the safety and well-being of its residents.


Northbourne represents a high standard in personalized and safe care. It offers a nurturing environment that emphasizes residents' dignity and independence. The home's focus on individualized care, robust safety measures, and ongoing improvement, coupled with strong community ties, solidifies its status as a compassionate and reliable care provider.

Comment from Fulcrum Care Senior Consultant

"Northbourne's approach to personalized and safe care is commendable. Fulcrum Care recognizes their dedication to ensuring residents' dignity and independence. Their commitment to maintaining high safety standards, especially under challenging circumstances like the COVID-19 pandemic, is exemplary. We support and encourage such dedication in the care sector, striving to assist homes like Northbourne in their ongoing efforts to provide exceptional, resident-focused care."

To explore how Fulcrum Care can assist your care home on the path to excellence, visit our website:

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