Norwood - 30 Old Church Lane in Stanmore, London, is a residential care home providing personal care to up to 8 adults with learning disabilities and autism. The home promotes a Jewish way of life, including kosher diets and Jewish festivals. With a focus on promoting independence and inclusion, the service enables residents to live as ordinarily as any person.
The Care Quality Commission (CQC) rated Norwood - 30 Old Church Lane as 'Outstanding' overall, with particular excellence in 'safe', 'caring', and 'well-led' aspects. These ratings reflect the home's commitment to safety, responsive care, and strong leadership.
The service at Norwood - 30 Old Church Lane is distinguished by its outstandingly responsive and caring approach. Residents and their families appreciate the high-quality care, noting significant improvements in behavior and overall well-being. The staff's dedication to supporting residents in achieving their goals and dreams is evident, making a substantial difference in their lives.
The environment at Norwood - 30 Old Church Lane is safe and homely, with a focus on individual choice and control. Residents are involved in innovative activities, including national and international fundraising events, and are supported in developing new skills and gaining employment. The service uses creative communication tools, enhancing residents' understanding and participation in daily activities.
Safety at Norwood - 30 Old Church Lane is paramount. The service exhibits a thorough understanding of how to protect residents from harm, with staff demonstrating excellent knowledge of safeguarding procedures. Medication management is safe and effective, with an emphasis on reducing medication usage, particularly for behavior management.
The leadership at Norwood - 30 Old Church Lane is exceptional, promoting an open, inclusive, and empowering culture. The management team is approachable and continuously seeks improvement. The service's strong community links and partnerships with health professionals contribute to the comprehensive care and support offered to residents.
Comment from Senior Consultant at Fulcrum Care:
"Norwood - 30 Old Church Lane is a shining example of inclusive and progressive care. Their unique approach, aligning with Fulcrum Care's values, provides outstanding support for adults with learning disabilities and autism. We believe that such practices of empowerment and community integration are essential, and we aim to help other services implement similar models of care."
Norwood - 30 Old Church Lane stands as a model of care that empowers and supports its residents in a compassionate and inclusive environment. Its innovative approaches to care and support, combined with a skilled and dedicated staff team, create a positive and enriching living experience for residents. The home's focus on individual empowerment and continuous improvement marks it as a leader in providing care for individuals with learning disabilities and autism.