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Nunthorpe Hall, Middlesborough

Nunthorpe Hall in Middlesborough, a residential care home providing personal care to older people has been rated outstanding for being caring responsive following an inspection by the Care Quality Commission (CQC), 4 February 2020.

The safe, effective and well-led elements of the report scored Good.

The CQC report highlighted that management promoted a culture where people were at the heart of the service. They were committed to ensuring people received the best possible support in an exceptionally caring and nurturing environment. People received detailed information about the service and a pamper basket of toiletries when they moved in. Due to the compassionate support of staff people flourished and enjoyed an excellent quality of life at the home.

A previously insular person now leads a full and varied life. They joined in most of the activities and regularly suggested new craft activities. The person helped to organise their wardrobe in colour code to select a choice of outfits in the morning.

The relationship between staff and the person receiving care was considered as important as the physical care provided. People told us they had formed extremely trusting relationships and spoke affectionately about the staff who supported them.

One person said, "I have confidence, it is like a big family, staff are always happy, and we get wonderful care."

Another person said, "Staff are always upbeat and ready to help you. They have lots of little thoughtful ways that makes you feel its home."

There was an extensive advertised programme of individual and group activities and engagement with the community. These included children from local schools visiting, a pen pal scheme where people kept in touch with people at a sister home, chess, book club, Information Technology IT club where people could use I pads, tablets and other technology to improve their technical skills and keep in touch with their family, pet therapy, Time to talk, cream teas in the cafe, film afternoons with chocolate and Prosecco, wine and cheese afternoons and regular outings.

One resident, "You don't have to do activities but there are lots of opportunities if you want to. It's your choice" and "There are all sorts of activities, I like to take part."

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