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One One Eight, York

One One Eight in York, North Yorkshire, was rated outstanding for being caring, responsive and well-led following an inspection by the Care Quality Commission (CQC), on 2, 4 & 11 March 2020.

The safe and effective categories received a score of Good.

One One Eight is a care home which provides therapeutic support for younger adults with a mental health condition. It is a service for people with enduring mental health needs who wish to work towards recovery in a supported environment.

There was a strong, visible person-centred culture at the service. Residents and family members spoke very positively about the caring nature of staff. Comments included, "It's so lovely and caring being here, I am privileged" and "The people are lovely, they are so courteous. I couldn't believe my luck when I arrived here." A family member said, "It's a nice place to be. Nobody feels isolated. When there's someone new, they all go out to lunch as a welcome".

The service had implemented a 'spheres of life' model to catch every aspect of people's lives. The spheres, such as spirituality, balance and harmony, emotional and psychological, environment and community, overlapped and were colour coordinated. Weekly calendars and activity plans were designed for and with each person, ensuring at least one aspect from each sphere was included.

Staff were highly motivated and felt the leadership of the service was exceptional.

Comments included, "The immediate management are really nice to work for. They are very fair, very understanding" and "I really enjoy working for the company. I like what the company is about, their vision."

Healthcare professionals said the service was extremely well-led. Comments included, "Staff are well supported by senior leadership. They look after their staff" and "One One Eight is a well led, highly motivated team that work collaboratively with their service users."

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