Park Manor in Ipswich, Suffolk, a residential home for adults with personal care and nursing needs was rated outstanding for being responsive and well-led following an inspection by the Care Quality Commission (CQC), 11 November 2019.
It achieved the score of good for the safe, effective and caring categories.
The CQC report highlighted that there were three health and wellbeing staff members, responsible for providing activities seven days a week. The CQC inspectors highlighted that there was lots of laughter and a high level of participation from people, which demonstrated they enjoyed their day. People said this was usual and were keen to speak to inspectors about what they had done and how much fun they had.
Feedback from people's relatives demonstrated the high level of satisfaction regarding the care provided to their family members. One person's relative said, "I would unreservedly recommend them to anyone needing care and would be happy to live there myself if and when the need arises." Another relative commented, "The management and staff of the care home, I believe do a wonderful job and provide first rate service." A compliment received by the service from a person's relative stated, "We will never forget your kindness and will take every opportunity to recommend Park Manor."