Parkwood House in Plymouth, Devon, providing accommodation for persons who require nursing or personal care, with physical disabilities and dementia has been given the overall score of outstanding by the Care Quality Commission (CQC).
The inspection took place on 7 & 12 September 2018.
Parkwood House was rated outstanding in an impressive four out of five key areas.
Outstanding ratings were given in the effective, caring, responsive and well-led aspects of the report, and the safe element received a score of good.
At the last inspection in February 2016 the service was rated good.
Residents had contacted the Care Quality Commission with compliments about the service prior to the inspection and every comment during the inspection also praised the service, with comments including, "They are most caring towards their clients and nothing is too much trouble and they are always ready to listen to relatives and friends. Hopefully when my time comes this is the place I would choose."
Inspectors highlighted that the service had achieved awards for the care provided. The service was working towards, and now seeking the Dementia Care Matters Quality of Life 'Quality Mark'. Meaningful activities were a constant theme and included musical events, quizzes, outings, arts and crafts, board games, films and ball games. Very popular were visits by different animals, and connections with a local primary school. The children from this school visited the service and some people visited their school. This included helping the children with a World War 2 project.
The registered manager said, "All this has had a positive emotional impact on our residents and the team, building and forging loving relationships throughout the generations."
